Reliability, experience and availability are core values of Strahl’s philosophy.
Customer service supports and takes care of Strahl dryers before, during and after purchase, offering buyers detailed and accurate assistance and information.
A service built with and around the customer’s needs, ready to respond to any questions, difficulties or technical issues.
We respond promptly to any technical need with highly qualified personnel. Our goal is to quickly resolve any issues, ensuring operational continuity and efficiency of your system.
We make our experience available to customers to identify the most suitable solution for production needs and growth prospects. We size systems based on processing volumes and recommend the most suitable accessories to ensure the best performance.
In-season interventions are designed to minimize downtime. Maintenance carried out by our technicians optimizes dryer performance and improves overall system efficiency.
Regular inspections, preventive maintenance, and the replacement of worn parts before operations begin all ensure that the dryers function properly. These controls enhance performance, reduce risks, and help preserve the value of the investment over time.
The supply of original spare parts ensures reliability, durability, and full compatibility. Original components guarantee proper system operation, extend the service life of the dryer, and prevent technical issues.
We offer a turnkey installation service including assembly of all components, electrical connections, software configuration, functional testing, and system commissioning. An efficient process that ensures reliable results and defined timelines.
To make the most of your dryer, we offer a dedicated training service. Our technicians train operators on site on operating procedures, routine maintenance, diagnostics, and troubleshooting.
For Industry 4.0-compatible products, we offer remote support provided by specialized technicians. Through advanced software, it is possible to monitor and analyze system parameters remotely, performing checks and interventions in real time.